Shipping & Returns
Shipping Policy
Here's how delivery works.
Orders are typically delivered within 5 to 10 business days. We keep costs down by shipping directly from our suppliers, so your item comes straight from them rather than sitting in a warehouse. You'll get tracking details as soon as your order is on its way.
Being a growing business means the odd delay can happen during busy periods. If anything's going to take longer than expected, we'll let you know.
Free shipping on every order. No minimum spend, no surprises at checkout.
Return & Exchange Policy
We want you and your pet to be happy with your purchase, and we understand that sometimes things just don't work out. Maybe the colour's not quite right, or your dog's taken one look at the new bed and decided the floor is superior. It happens.
Returns are absolutely no problem. Because our products ship directly from our suppliers, we'll handle the process with them on your behalf so you don't have to chase anyone or jump through hoops. Just reach out to us and we'll sort it out quickly and without fuss.
If something's arrived damaged or faulty, let us know straight away and we'll get it resolved fast.